01
Voice Verification
Users are required to verify their gender by reading out the text written on the screen, which is verified by a gender-attributing AI. Recorded voices or fake profiles are not allowed.
Trust and safety
Safety
A safe space to be yourself.
Voice Verification
AI Copilot
Team of Moderators
Eight layers of protection
Learn how the FRND Safety Centre is designed to empower your digital experience and give you the tools to set your boundaries, so you can talk freely and just be you.
02
Avatar Identity
Users are allotted a custom avatar which becomes their identity on the app, which enables privacy and also keeps users safe from misuse of their personal pictures.
03
Users below 18 not permitted
We make sure that the users registering on the app are 18+ (adults) and can’t enter or choose any prohibited nickname. Every user who redeems their virtual gifts to cash after accumulating INR 100 in total redemptions and withdraws it to their UPI wallet has to go through FRND’s KYC (Know Your Customer) process. The users who fail to pass the KYC checks and are listed as risky accounts by our internal audit systems are not allowed to withdraw money to their wallets.
04
Screenshots prohibited
Taking screenshots of video calls in the app is prohibited, to protect the privacy of users.
05
AI Copilot
We use Hive’s AI moderation model to automatically scan live video calls and Dumb Charades for prohibited or inappropriate visual content. Detections are flagged in real time, and enforcement actions are applied within 24 hours without human intervention.
06
Video Blurring
In video format rooms it is impossible for any violator to perform sexually explicit displays during the video conversation. This is ensured by an AI face detection algorithm. It is mandatory for all users to display their faces while having a conversation. Failure to show face results in automatic and instant blurring of the video stream, effectively turning the call into audio only, until both the host and the user position their camera such that their faces become visible again.
07
Safety Centre
Four things it does inside every room.
1
Once inside the rooms, we display safety education cards which set the tone for a safe and dignified conversation. The user is warned to avoid engaging in sleazy conversations via an interactive pop-up. RJs are warned that partaking in rude or abusive conversations might lead to lower ratings which might deteriorate their experience on the app.
2
To counter extortion, we continuously educate users via informative pop-ups about not sending money to any other user off the app and to not share their personal details.
3
Users can kick out / report misbehaving users anytime via upfront reporting features. Reports are reviewed by our human moderation team for appropriate action.
4
If a RJ or user prefers not to connect with someone, they won’t be matched again, ensuring a more personalised experience. The moderation team also takes reports into account when they warn or temporarily / permanently block the users. The reporting option is prominently visible in all calls.
08
Team of Moderators
We have a dedicated team of 150+ human moderators who actively monitor the platform. They conduct behavioural compliance inspections in rooms and visit rooms to observe user behaviour, ensuring compliance with our community guidelines and terms of use, and taking appropriate action when necessary.
The rules of the room
Community Guidelines
The following is allowed:
Friendly, respectful conversations
Conversations that do not violate personal boundaries
Conversations about any topic
Certain behaviours — explicit content, harassment, requests for personal data and spam — are strictly banned.
Open books
Transparency Reports
We at FRND are committed to maintaining the highest standards of safety and compliance, and we believe in complete transparency about our efforts.
Independent study results
95%
of the calls audited
In a study conducted by Alvarez & Marsal, 95% of the calls audited were found to be compliant with our community guidelines and terms of use.
Latest monthly report · June 2026
95.0%
compliant calls
Our latest report for June 2026 shows that 95.0% of the calls audited comply with our community guidelines.
Download previous reports
2026 reportssix monthly reports
2025 reportstwelve monthly reports
December 2025Open report link
November 2025Open report link
October 2025Open report link
September 2025Open report link
August 2025Open report link
July 2025Open report link
June 2025Open report link
May 2025Open report link
April 2025Open report link
March 2025Open report link
February 2025Open report link
January 2025Open report link
Who to write to
Compliance &
Governance
Official points of contact for compliance and grievance redressal.
Grievance Officer
S. Surana
grievance.officer@frnd.appWorking hours 11:30 AM – 2:00 PM
This email is for user-related grievances and queries.
Nodal Officer
S. Surana
nodal.officer@frnd.appWorking hours 11:30 AM – 2:00 PM
This email is solely for use by police and investigating agencies.
Chief Compliance Officer
B.P.S. Tanwar
chief.compliance.officer@frnd.appWorking hours 11:30 AM – 2:00 PM
For purposes of internal compliance only.
Still wondering?
Frequently asked
questions
How does FRND ensure user safety during video calls?
FRND employs multiple layers of safety including real-time AI monitoring, user reporting tools, and 24/7 human moderation. All calls are monitored for inappropriate content and behaviour.
What happens when I report someone?
When you report someone, our safety team reviews the report within 24 hours. If the report is valid, we take immediate action which may include a warning, suspension, or permanent removal from the platform.
Can I block or remove someone during a call?
Yes, you have full control. You can block users, remove them from calls, or kick them out immediately. These actions are instant and the other person cannot rejoin without your permission.
What if I encounter inappropriate behaviour?
If you encounter inappropriate behaviour, you can immediately block the user, report them, or end the call. Our safety team will review your report and take appropriate action within 24 hours.
Beyond FRND
External safety resources
Additional support and resources for your safety and well-being.
Call · 24/7
Women’s Helpline
24/7 support for women in distress
1091
Call · 24/7
Cybercrime Helpline
Report cyber crimes and online fraud
1930
Visit
National Commission for Women
Official portal for women’s rights and safety
ncw.gov.in
Visit
Cyber Crime Portal
Government portal to report cyber crimes
cybercrime.gov.in
These resources are provided by official government agencies and organisations. All links open in a new tab for your security.
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